Cancellation Policy

Learn about our cancellation policy for taxi services to and from Halifax

On Time Flight Taxi Services Cancellation Policy

  • Prepaid and Advanced Payment
      • Cancellation requests must be made at least 4 hours before the pickup time in order to receive a refund.
      • A 15% tax, 3.7% transaction fee, and 1.3% service fee will be deducted from the refund.
      • The refund process may take up to 3-5 business days.
      • Only 80% of the payment will be refunded.
  • Additional Information
    • Ride cost will not be disclosed to drivers for prepaid rides.
    • One hour of free wait time is offered for international flights after landing. Hourly wait time thereafter is $72/hour.
    • Prepaid rides are required for airport pickups (from the airport) and road trips (to/from).
    • Fares may be affected by the following factors:
      • High demand (traffic volume)
      • Weather conditions
      • Early and late pickups (midnight to 7:00am)
      • Waiting time and flight delays
      • Number of people and luggage
      • Location of the specific area/city/town
    • A $10 gas surcharge may be applied.
    • A $25 meeting and greeting sign fee is available.

Please note that this is a rewritten version of the cancellation policy as provided by On Time Flight Taxi Services. The original policy is more verbose and contains some grammatical errors. The rewritten version is more concise and easier to read, while still conveying all of the important information.