On Time Flight Taxi Service Cancellation Policy

On Time Flight Taxi Services | One-Page Legal Summary – Terms & Conditions

Advance Payment

Prepaid or advance payment (full or partial) is required for all airport pickups (From Airport) and long-distance rides.

Cancellations & Refunds

Cancellations must be made at least four (4) hours before the scheduled pickup time to be eligible for a refund.

Cancellations within four (4) hours of pickup are non-refundable.

Approved refunds are subject to applicable taxes, transaction fees, and service charges.

A maximum of 90% of the amount paid is refundable.

Refunds are processed within 3–5 business days.

Weather & Road Conditions

For safety reasons, the company may adjust pickup times or cancel services due to adverse weather or unsafe road conditions. Customers will be notified where reasonably possible.

Additional charges may apply if travel time or operating costs increase. Revised pickup times must be mutually agreed upon.

Airport Pickup Terms

An airport pickup fee may apply.

Up to one (1) hour of complimentary waiting time may be provided after flight landing.

Additional waiting time charges may apply.

Additional Charges

Fuel surcharges may apply to long-distance rides and are subject to change.

Payment & Processing Fees

Additional processing or transaction fees may apply depending on the payment method used.

online payment (invoice) processing 4% of total fare.

Optional Services (Subject to Availability)

Extra charges may apply for optional services, including but not limited to:

Meet & Greet (sign service)
Child or infant car seats
Van or SUV requests
Large-size vehicle requests

No-Show & Last-Minute Cancellation Policy

For all pre-arranged airport transfers and/or door-to-door pickups, a no-show or last-minute cancellation will result in a charge of up to 50% of the total fare. The customer is responsible for this payment.

This policy helps compensate drivers for reserved time, fuel, and scheduled service commitments.

Call Recording Notice

For safety, quality assurance, and business purposes, all phone calls and booking conversations may be recorded. By contacting or making a reservation, customers acknowledge and consent to call recording in accordance with applicable privacy and telecommunications regulations.

Recordings may be used for service verification, booking confirmation, dispute resolution, and staff training.

Agreement

By confirming a booking with On Time Flight Taxi Services, the customer acknowledges and agrees to all terms and conditions outlined above.